Refund Policy

A legal disclaimer

Last updated: 18/11/2025

This policy covers refunds, cancellations and ticket changes for Santa’s Yuletide Yurt.

1. Cancellations by Customers

We understand plans can change. Our cancellation terms are:

• More than 72 hours before your session:
  Full refund or free reschedule (subject to availability).

• Within 72 hours of your session:
  We cannot guarantee a refund, but we will offer a reschedule where possible.

• Less than 24 hours / No-shows:
  Tickets are non-refundable.

2. Date or Time Changes

You may request a change of date/time by emailing:
hello@yuleyurt.com

We will do our best to accommodate changes, depending on availability.

3. Illness Policy

If a child becomes unwell, please contact us as soon as possible.
We will always try to offer:

• A transfer to another session, or

• A partial credit voucher (case-by-case)

4. Event Cancellations by Us

If an event must be cancelled for any reason (weather, safety, operational issues), customers will receive:

• A full refund or

• The option to transfer to another date

No additional compensation is provided.

5. Gift Inclusions

Every booked child receives a gift from Father Christmas as part of the experience.
Gifts cannot be exchanged or refunded separately.